How to Create an Embellished Order

In this example we will go through ordering a product, sending it to another decoration company, then having them sent to our customer.

Ordering your product:

  1. Search for your product -- (click here to see how
  2. Once you have the product selected, click the Order Now button
  3. Click Browse Customers
    1. If this is a new customer, click Add New Customer 
  4. Click the Next button
  5. Choose the options specific for that product you are ordering
  6. Click Next
  7. If Personalize Your Product is an option, you can select No Personalization Required (we will do this in a later step)
  8. Click the Next button

Adding another product (for the decoration):

  1. Click Add Another Product to add the details of the decoration for the above product
  2. In the Select a Product section, click Add Custom Product
  3. Click Next
  4. In the Select a Supplier section, click Browse Suppliers
    1. If you do not have this decorator in your list of Suppliers, click Add New Vendor to add their details
  5. In the Enter Product Information section, enter the details for Name, Number, Qty, Unit Price and Setup (if desired). 
    1. In this example we will enter: Name: Embroidery, Number: stitch fee, Qty: 12 (total number of items to be decorated), Unit Price Net: 10 Retail: 12 (fee for each decoration)
  6. Once you have the details entered for the decoration, click the Next button
  7. On the Enter Option Information section, click Next (if you have additional decorations to add, you would enter them here)
  8. On the Personalize Your Product screen, this is where you will upload your Artwork for your the decoration. 
    1. Click I Will Upload Artwork
    2. Then click the Upload Artwork button
    3. Click the Select files... button
    4. Choose the file location from your computer
    5. Click Open
    6. Click the Start button to start uploading your artwork file
    7. Click the Done button once the file uploaded successfully
  9. Click Next
  10. You should now have both products listed on your Order, click Next after reviewing the information is correct

Adding Payment and Shipping Information:

  1. Enter a PO for the order (optional- this can be added at a later time also)
  2. Choose the Payment options for Supplier, Vendor, and Customer
  3. In the Shipping Instructions area, you will first want to enter the information for the company doing the decoration
    1. Under Item Information, enter the Requested Ship Date and In Hands dates if desired
    2. Item 1 Qty is going to be the total number of products ordered from the Supplier. In our example, 12
    3. Item 2 Qty (stitch fee) you will want to change to 0 (we will add this in the second shipping address)
    4. Enter the Address Information for the decoration company. (Ship From Company would be your company name)
    5. Choose the Shipping Method
    6. Click the Save Address button
    7. You should now have Address 1, going to your Embroidery Company (decorator) over on the right side of the order screen
  4. Click the Add Another Address button
  5. In the Shipping Instructions area, this time you want to enter the information for your customer
    1. Under Item Information, enter the Requested Ship Date and In Hands dates if desired
    2. Item 1 Qty is going to be 0 this time
    3. Item 2 Qty (stitch fee) you will want to change to 12 (or the total number of items you had ordered)
    4. Enter the Address Information for the Customer. (Ship From Company would be your company name)
    5. Choose the Shipping Method
    6. Click the Save Address button, and review that the information for both addresses and quantities are correct
  6. Click Next
  7. Review the information is correct for this order. Pay special attention that the quantities are correct, that the artwork is on Item 2, and the shipping addresses are correct for both companies.
  8. Click the option you want to create and/or send the order to both companies
  9. Click the green button at the bottom 

Below is a video that goes through the above order process:


If you already created the order for the blank (first) product, but didn't have the additional decoration service (embroidery, printing, etc) follow these steps:

  1. You will want to click Edit on your Customer Order section
  2. Add your details for the custom product (screen printing?) Make sure you include quantities correctly for both items, and their appropriate shipping addresses/for both those items.
  3. Save those changes
  4. Delete the PO to Supplier
  5. Create PO to Supplier, making note or whatever communication needs to happen between the two companies
  6. Send PO to Supplier