Order Breakdown

Once you have received an order on your website, you will need to review the information and then send the Purchase Order to the supplier for further processing.

The order in DistributorCentral consists of:

  1. Customer Order
  2. Invoice to Customer / Payments From Customer (Retail)
  3. Purchase Order to Supplier
  4. Invoice From Supplier / Payments to Supplier (Net)

1. Customer Order 

The top portion of the summary page will show the order between you and your customer. Prices will be in retail – the retail price is set by the supplier(s), but can be edited on this Customer Order if you desire. 

  • Email – Email the retail order to anyone. 
  • Print – This will bring up a printer friendly PDF of the customer order, you can also save it to your computer. 
  • Edit – Allows you to make changes to the order. 
  • Reorder – Click to create an exact repeat, rework, or repeat with changes for the order.
  • Cancel Order – Click to void the order (if the order has been sent to the supplier, you will need to contact them directly). 
  • View Details – View the specific details for the order from the customer.
  • Customer Name – Click to view/edit information regarding the customer contact information.
  • Freight – Will show the estimated shipping for the order (you may need to contact the supplier for this information).
  • Sales Tax – Automatically configured based on zip code laws for the ship-from address and/or ship-to address.
  • Grand Total – Retail price plus freight and sales tax.
  • Artwork From Customer – You can click here to view art that has already been uploaded. 
    - Order Artwork: Allows you to order production-ready artwork which is then attached automatically to your order. 
    - Add Artwork: Allows you to add new artwork files to the order.
  • Proofs To Customer – Upload or email a proof to your customer.
  • Correspondence – Log of information referencing what and when any changes have taken place with the order.
  • Status To Customer – Current status of the order to your customer (this can be viewed if they log on to your website). You can also manually update this if you need. 

2. Invoice to Customer / Payments From Customer (Retail)

This section allows you to create an invoice for your customer, where you can then email, print and/or view/record payment(s) for their order. Prices will be in retail.

You will have to create the Invoice to Customer by clicking the "Create Customer Invoice" button to the right. After the invoice has been created, you will have more actions available:

  • Send – Email the retail order to your customer or any email address.
  • Mark As Sent – If you are using an external invoicing method, you can use the Mark As Sent button to update this DC Order as being sent.
  • Mark As Paid – If you are using an external invoicing method, you can use the Mark As Paid button to update this DC Order as being paid.
  • Print – This will bring up a printer friendly PDF of your order to the supplier, you can also save it to your computer.
  • Edit – Click to edit the details of the order.  
  • Delete – Click to delete the Customer Invoice. You can create the customer invoice again if you needed to make changes to the previously created invoice.  
  • View Details – View the specific details for the order on the invoice to the customer.
  • Customer – Click to view/edit information regarding the customer.
  • Invoice Number – Automatically generated from system.
  • Terms – Net price will display.
  • Freight – Shows the shipping charges for this order.
  • Sales Tax – Automatically configured based on zip code laws for the ship-from address and/or ship-to address.
  • Total – Total due from the customer, including goods, freight, and tax.
  • Balance Due – Shows the remaining balance due by customer (only reflects payments made or marked as paid). 
  • Payments – Shows total of payments made by your customer, and lists pending payments which may require action by you to process or record as paid.
  • Record Pmt/Credit – Allows you to mark payments made, or make payments or credit adjustments.

3. Purchase Order to Supplier 

This will show the order between you and the supplier. Price will be net with no tax – once the order has been sent to the supplier, you cannot edit the order, and will need to contact them for any changes 

You will have to create the Purchase order to supplier by clicking the "Create Supplier Purchase Order" button to the right. After the Purchase Order is created, you will have more actions available: 

  • Send – Sends the order to the supplier (once the order has been sent, this button will not appear). 
  • Mark As Sent – Generally only used for custom orders to suppliers who are currently not using DistributorCentral for order management. 
  • Print – This will bring up a printer friendly PDF of your order to the supplier, you can also save it to your computer.
  • Edit – Allows you to made changes to the Supplier PO. Note if you have already submitted the PO to the supplier, you will need to contact them directly. Changes made here will not be reflected on the invoice, so you will need to either edit the invoice separately, or delete and re-create the invoice to reflect the changes.
  • Delete – Allows you to delete the supplier PO. NOTE: if you have already submitted this supplier PO, you will need to contact the supplier directly.
  • Reorder – Click to create an exact repeat, rework, or repeat with changes for the order.
  • Cancel – Allows you to cancel the supplier PO. NOTE: if you have already submitted this supplier PO, you will need to contact the supplier directly.
  • View Details – View the specific details for the purchase order to the supplier.

4. Invoice From Supplier / Payments to Supplier

This section will show the invoice between you and the supplier. Price will be in net with no tax.

You will need to create the Supplier Invoice by clicking the "Create Supplier Invoice" button to the right. After the Supplier Invoice is created, you will have more actions available:

  • Email – Email the invoice from supplier (net) to yourself or any email address.
  • Mark As Paid  – If you are using an external invoicing method, you can use the Mark As Paid button to update this DC Order as being paid.
  • Print  – This will bring up a printer friendly PDF of your order to the supplier, you can also save it to your computer.
  • Edit – Click to edit the details of the supplier invoice.
  • Delete – Click to delete the Supplier Invoice. You can create the invoice again if you needed to make changes to the previously created invoice.
  • View Details – View the specific details for the invoice from supplier.
  • Record Payment/Credit – Allows you to record payments between you and the supplier. Recording payments against the invoice is for your record keeping purpose only. You must still submit payment to the supplier by whatever terms required per their policy. A NOTE will display if the supplier does not use DistributorCentral for their order management or to receive official payments. 

Find more information regarding how to manage your DistributorCentral account in the Help Center menu on your DC Dashboard.