Order Breakdown

Once you have received an order on your website, you will need to review the information and then send the Purchase Order to the supplier for further processing. The Order in DistributorCentral consists of:

  1. Customer Order
  2. Purchase Order to Supplier


1. CUSTOMER ORDER The top portion of the summary page will show the order between you and your customer. Price will be in retail – the retail price is a suggested mark up margin by the supplier, and can be edited. 

  • Email – email the retail order to anyone 
  • Print – this will bring up a printer friendly PDF of the customer order, you can also save it to your computer 
  • Edit – make changes to the order 
  • Reorder – click to create an exact repeat, rework, or repeat with changes for the order
  • Cancel Order – click to void the order (if the order has been sent to the supplier, you will need to contact them directly) 
  • View Details – view the specific details for the order from the customer
  • Customer Name – click to view/edit information regarding the customer
  • Freight – will show the estimated shipping for the order (you may need to contact the supplier for this information)
  • Sales Tax – automatically configured based on zip code laws for the ship-from address and/or ship-to address
  • Grand Total – retail price plus freight and sales tax
  • Profit Margin – profit for the order based on the suggested retail cost and net cost (does not show to the customer)
  • Artwork From Customer – you can click here to upload art or to view art that has already been uploaded 
  • Proofs To Customer – upload a proof to send to your customer
  • Correspondence – log of information referencing what and when any changes have taken place with the order
  • Status To Customer – current status of the order to your customer (this can be viewed if they log on to your website) 
  • Invoice To Customer / Payment From Customer - You can create an invoice for your customer, where you can then email, print and/or record payment for the order


2. ORDER TO SUPPLIER - This will show the order between you and the supplier. Price will be net with no tax – once the order has been sent to the supplier, you cannot edit the order, and will need to contact them for any changes 

You will have to create the Purchase order to supplier by clicking the "Create Supplier Purchase Order" button to the right

After the Purchase Order is created, you will have more actions available: 

  • Create PO – create the purchase order for the supplier (once PO has been created, this button will not appear) 
  • Send – send the order to the supplier (once order has been sent, this button will not appear) 
  • Mark As Sent – generally only used for custom orders to suppliers who are currently not on DistributorCentral 
  • Email – email the net order (not intended for the customer) 
  • Print – this will bring up a printer friendly PDF of your order to the supplier, you can also save it to your computer
  • Artwork To Supplier – you can click here to upload art, or to view art that has already been uploaded 
  • View Details – view the specific details for the order to the supplier
  • Proofs From Supplier – if the supplier has uploaded a proof, you can click on the number to view the proof
  • Correspondence – log of information referencing what and when any changes have taken place with the order
  • Status From Supplier – current status of the order from the supplier (not all suppliers may be using this feature) 
  • Shipment Tracking – once the order has been shipped, the supplier can add tracking info for the order, which can be accessed here 
  • Invoice From Supplier / Payment To Supplier - If the supplier invoices you from their DistributorCentral account, it will show up here (not all suppliers may be using this feature) 

Find more information regarding how to manage your DistributorCentral account in the Education menu.